Residential Courses

Foundation Courses Required for all Residential Courses

Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training,  and Introduction to the Family and MWR Delivery System (Online).

Prerequisites for Residential Courses

Depending on the course, there are also online, virtual, and/or residential classroom prerequisites for residential courses. Click on each course for Residential Course Prerequisites.

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Course Description: The Advanced Recreation Management Course is a new course being developed in FY18. We are conducting a training needs assessment to ensure the design of the course is on target. Once that assessment is complete, we will update this course description. Please check back in early 2018!

Target Audience: Program Managers within the Community Recreation (CR) Division.

#Section #DateTime
1 (18-1) rARM1_180730_0830 Jul 2018 - 03 Aug 201808:00 - 17:00 (CT)

Course Description: This two (2) week classroom course is designed to strengthen the CYS Training Specialists’ ability to create an effective training program for staff and support and sustain quality curriculum and programming for children and youth. Students will examine their roles and responsibilities and develop a practical framework for integrating CYS program standards and tools, staff training and developmentally appropriate practice. Course content includes theories of situational leadership, adult learning, coaching, and emotional intelligence. Students will practice guiding curriculum design; modeling positive interactions between staff and parents; applying evaluation tools to address issues that affect quality, availability, and affordability; and mentoring staff to achieve program and individual goals.

Course Details:

#Section #DateTime
1 (18-2) rTC2_180409_0809 Apr 2018 - 20 Apr 201808:00 - 17:00 (CT)
2 (18-3) rTC3_180716_0816 Jul 2018 - 27 Jul 201808:00 - 17:00 (CT)

Description:  Innovation combined with strong execution based on data driven efforts can improve the performance of the Directorate of Family and MWR and ultimately the garrison. The Executive Development for Directors of Family and MWR course offers a unique opportunity for Directors of Family and MWR to take the lead to shape the present and future in implementing the IMCOM 2025 and Beyond Campaign Plan and to be the touch-point for Soldiers and Families. In this course, the students will take a holistic approach to installation management as they use the Standard Garrison Organization to create strategies for integration of effort among the garrison directorates. Students will explore the macro environment (national political, social, and economic trends) and determine the impact on individual installations and Family and MWR operations. Students will have the opportunity to interact with the leaders from the Army Installation Management Command (IMCOM), and IMCOM G9 Family and MWR leaders for discussion of current issues and trends and future challenges that face Family and MWR programs. This course is required for all Directors of Family and MWR IAW (IMCOM Regulation 350-1, 6-4h). It is the capstone course for Family and MWR professionals.

Course Details: 

  • Hours of Pre-work/Homework:  14 hours of Pre-work / 10 hours of Homework
  • Duration: 80 hours (2 weeks)
  • IACET CEUs: 8.7 (10/10)
  • ACE Recommended Credits:  In the upper division baccalaureate degree category, 3 semester hours in Business Administration or Management (9/04)   (1/08) (1/11).

**NOTE**Credit cannot be received for both this course and the Marine Corps Senior Leader Course.

#Section #DateTime
Currently no scheduled classes

Course Description: The Executive Leadership and Management for Family and MWR Division Chief Course is a 9-day cross-functional resident course. It explores the breadth and depth of the Family and MWR environment, focusing on how Family and MWR Divisions interact to deliver on the Total Army Strong Commitment. Students also learn effective strategies for leading and managing organizations responsive to change. The curriculum focuses on balancing the tension between long-term program goals and short-term political pressures. Topics include integrating the strategic plan, business plan, and business cases to support the IMCOM 2025 and Beyond Campaign Plan, IMCOM Commander’s Key Tasks, resource management, and program evaluation. The course uses a wide variety of instructional methods. Students have the opportunity to interact with the IMCOM G-9 and G9 Family and MWR program proponents for discussion of current issues and trends and future challenges that face Family and MWR programs.

  **Note**This course is a prerequisite for the Executive Development for Directors of Family and MWR Course, which is a required course for Directors of FMWR.

Course Details:

#Section #DateTime
1 (18-1) rExDC1_180821_0821 Aug 2018 - 31 Aug 201808:00 - 17:00 (CT)

Course Description: This classroom course is delivered onsite at installations. The course is designed to integrate new employees into the Family and MWR culture. The orientation explores Family and MWR’s purpose, impact and commitment to service excellence, the role of new team members in the organization’s mission, and how we impact the lives of Soldiers and Families. Course dates and times will vary by installation. Check with your local Directorate of Family and MWR (DFMWR) office or contact your local Service Culture Educator (SCE) for more information on course dates and times.

Course Details:

  • Target Audience:  All new Family and MWR employees
  • Duration: 4 -8 hours

Course Description: Workshops taught onsite at garrisons to support Family and MWR supervisors and managers in building and sustaining a culture of engaged and caring leaders. New workshops are delivered each Fiscal Year based on an assessment of Family and MWR manager’s needs. The workshops satisfy the annual customer service refresher training requirement. The FY18 Workshops will offer options for DFMWR’s to choose from, check with your garrison’s assigned Service Culture Educator (SCE) for additional information.

Course Details:

  • Target Audience: All garrison Family and MWR supervisors and managers; this course satisfies their annual customer service training requirement (IAW IMCOM Reg 350-1 and IMCOM FY18 Annual Operating Guidance).
  • Prerequisites: Family and MWR Orientation Course (Online), Operation Excellence—Customer Service Training Course (online or residential), Family and MWR Basic Management Course (online), and Introduction to the Family and MWR Delivery System (online)
  • Duration:  1-16 hours
  • IACET CEUs: to be determined (typically .4 to .5 units each year)
  • Duration:  check with your garrison’s assigned Service Culture Educator (SCE) for course dates and more information.

Course Description: Leadership and Management for ACS/CYS Division Chiefs Course provides policy and guidance and is instrumental in leading people, managing change and thinking strategically. This course is designed to explore and strengthen leadership and management skills necessary to manage garrison Family and Morale, Welfare and Recreation (FMWR) ACS & CYS Divisions. Major topics include customer service, trends, leveraging resources, innovation, strategic thinking, and change management. Students will examine their own leadership styles and organizations to ensure knowledge is applied to real-life challenges.

Course Objectives: Apply systems thinking skills to program management, identify and apply service delivery strategies, manage financial resources, manage workforce development process, apply marketing strategies, and conduct and analyze an organizational assessment.

Course Details:

#Section #DateTime
1 (18-1) rACSCYS1_180108_0808 Jan 2018 - 12 Jan 201808:00 - 17:00 (CT)

Course Description: The Leadership and Management for Business Operations (BO) and Community Recreation (CR) Division Chiefs Course provides policy and guidance and is instrumental in leading people, managing change and thinking strategically. This course is designed to explore and strengthen leadership and management skills necessary to manage garrison Family and Morale, Welfare and Recreation (FMWR) BO & CR Divisions. Major topics include customer service, trends, leveraging resources, innovation, strategic thinking, and change management. Students will examine their own leadership styles and organizations to ensure knowledge is applied to real-life challenges. COURSE OBJECTIVES: Apply systems thinking skills to program management, identify and apply service delivery strategies, manage financial resources, manage workforce development process, apply marketing strategies, and conduct and analyze an organizational assessment.

IACET CEUs Available: 7 units.

ACE Recommended Credits: 3 Semester hours in Leadership or Management, upper division.

Target Audience: FMWR Business Operations & Community Recreation Division Chiefs.

Prerequisites:  Family and MWR Orientation Course (Online), Family and MWR Basic Management Course(Online), Operation Excellence – Online or Classroom Customer Service Training, Applied Financial Planning Suite (Online) (Income Statement Analysis; Breakeven Analysis; Retail Sales Accountability;Forecasting)Family and MWR Budgeting in the NAF System (Online); Family and MWR Budgeting and APF Support (Online); Situational Leadership II (Virtual) and Introduction to the Family and MWR Delivery System (Online) are required prior to being selected.

#Section #DateTime
1 (18-1) rYY1_180611_0811 Jun 2018 - 15 Jun 201808:00 - 17:00 (CT)

Course Description: The Leadership and Management for NAF Support Services Division Chiefs Course provides policy and guidance and is instrumental in leading people, managing change and thinking strategically. This course is designed to explore and strengthen leadership and management skills necessary to manage a garrison Family and Morale, Welfare and Recreation (FMWR) NAF Support Services Division. Major topics include customer service, trends, leveraging resources, innovation, strategic thinking, and change management. Students will examine their own leadership styles and organizations to ensure knowledge is applied to real-life challenges. COURSE OBJECTIVES: Apply systems thinking skills to program management, identify and apply service delivery strategies, manage financial resources, manage workforce development process, apply marketing strategies, and conduct and analyze an organizational assessment.

Course Details:

#Section #DateTime
Currently no scheduled classes

Description:

Learning Track 1– Professional Marketer Certification Marketing Management PCM® – Marketing Management will provide Garrison marketers a way to gain the knowledge they need across a broad spectrum of marketing topics. Garrison marketers will be recognized in the industry as a marketing professional who has mastered core knowledge and principles and be able to put the skills to work immediately upon return to their garrison.

Learning Objectives:

  1. MARKETING ETHICS
  2. MARKETING FUNDAMENTALS
  3. MARKETING PLANNING
  4. MARKETING ANALYSIS
  5. CONSUMER BEHAVIOR
  6. SEGMENTATION, TARGETING AND POSITIONING
  7. MARKETING RESEARCH
  8. BRANDING & PACKAGING DECISIONS
  9. PRODUCTS & SERVICES
  10. PRICING CONCEPTS & METHODS
  11. INTEGRATED MARKETING COMMUNICATIONS
  12. INTERACTIVE MARKETING: INTERNET/SOCIAL MEDIA
  13. MARKETING METRICS

Learning Track 2: Digital Marketing Certification The digital space changes fast. With the PCM® – Digital Marketing garrison marketers will be able to demonstrate that they have the specialized skills they need to not only understand what works now (e.g. G9 Enterprise Digital Media Platforms/Tools) but also what new best practices are on the way (e.g. Marketing Cloud Solutions/ Creative Services Network). Garrison Marketers will find the confidence to show how digital marketing makes an impact at their garrisons.

Learning Objectives:

  1. METRICS AND CONVERSIONS
  2. SOCIAL AND COMMUNITY
  3. EMAIL MARKETING
  4. ONLINE ADVERTISING
  5. SEO
  6. CONTENT MARKETING

 

Course Details:

 

 

For more information contact:

Patricia Morález Villarreal, Training Instructor

(210) 466-1026 [DSN 450]

Patricia.M.Villarreal2.naf@mail.mil

#Section #DateTime
1 (18-1) rMKTM1_180604_0804 Jun 2018 - 08 Jun 201808:00 - 17:00 (CT)

Course Description:  This four-hour classroom course also provides an introduction to OPEX and satisfies the year-one training requirement. Taught onsite at garrisons and IMCOM headquarters, the classroom version provides the benefit of cross-functional team-building and networking opportunities. Learners develop and hand-in a written action plan for implementing learning.  Either the classroom or online OPEX course should be completed within a new employee’s first 30-90 days of employment. Contact your local Service Culture Educator for course schedule.


Course Description: The Programming and Special Events Course is designed for Family and MWR Managers and staff who design, develop, and deliver Family and MWR programs and events. The course includes instruction on conducting needs assessments, program design, and creative/out-of-the-box/Wow! Programming, building a program team, budgeting for programs and events, promotion, partnering for success, and measuring program success. Also included is the Tom Peter’s WOW Projects! methodology. This course includes evening and weekend homework assignments.

Course Details:

#Section #DateTime
1 (18-1) rPSE1_180226_0826 Feb 2018 - 09 Mar 201808:00 - 17:00 (CT)
2 (18-2) rPSE2_180618_0818 Jun 2018 - 29 Jun 201808:00 - 17:00 (CT)
3 (18-3) rPSE3_180917_0817 Sep 2018 - 28 Sep 201808:00 - 17:00 (CT)

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