Residential Courses

Foundation Courses Required for all Residential Courses

Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training,  and Introduction to the Family and MWR Delivery System (Online).

Prerequisites for Residential Courses

Depending on the course, there are also online, virtual, and/or residential classroom prerequisites for residential courses. Click on each course for Residential Course Prerequisites.

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Course Description: This two (2) week classroom course is designed to strengthen the CYS Training Specialists’ ability to create an effective training program for staff and support and sustain quality curriculum and programming for children and youth. Students will examine their roles and responsibilities and develop a practical framework for integrating CYS program standards and tools, staff training and developmentally appropriate practice. Course content includes theories of situational leadership, adult learning, coaching, and emotional intelligence. Students will practice guiding curriculum design; modeling positive interactions between staff and parents; applying evaluation tools to address issues that affect quality, availability, and affordability; and mentoring staff to achieve program and individual goals.

Course Details:

#Section #DateTime
1 (21-1) rTS1_210920_08 - Fort Sam Houston20-Sep-2021 - 01-Oct-202108:00 - 17:00

Current or experienced CYS Program/Facility Manager  –or– someone who performs the duties of a program manager on a regular basis are the target audience.  CYS Directors: Building the Bench of CYS Coordinators takes a new organizational approach by investing and building the leadership bench to bridge the gap between CYS Directors/Ops/Admins to the CYS Coordinator position.  CYS will apply an organizational strategy based on projected demand to meet future leadership roles and requirements. This leadership planning approach allows expansion and growth over the entire enterprise to enlarge the strongest leadership candidates currently within CYS.

Enrollment instructions will be sent to IMCOM Directorates for DFMWRs to nominate students to attend.”


Resources for Students

#Section #DateTime
1 (21-1) rCD1_210713_08 - Fort Sam Houston13-Jul-2021 - 23-Jul-202108:00 - 17:00

Course Description:

This one (1) week, 40 hour course is designed to provide seasoned CYS Training Specialists the competencies necessary to identify, address and support leadership priorities and needs, and to successfully work as an advisor to the Director as designated by law. The curriculum consists of recommended eLearning prerequisites, and a five day residential Classroom Course.

The entire curriculum focuses on higher-level challenges and opportunities for trainers to implement their functional knowledge and experience.

Major topics include: Root cause analysis, financial awareness, and Influencing. Students will gain functional knowledge to ensure the learned skills will be applied to real-life challenges that impact the programs within Child and Youth Services. Students will be challenged to think critically and apply lessons learned.

Targeted Learner and required pre-requisites:

  • Learners must currently be working as Child and Youth Services Training Specialists at the Garrison.
  • Learners should have a working knowledge of the Child and Youth Services programs and have completed the Coaching and Management for CYS Training Specialists course.

College Credits: This course is authorized by the American National Standards Institute/International Association for Continuing Education and Training (ANSI/IACET) to offer 4.9 Continuing Education Units (CEUs) for CYS Training Specialist Advance Course (Residential).

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Currently no scheduled classes

Description:  Innovation combined with strong execution based on data driven efforts can improve the performance of the Directorate of Family and MWR and ultimately the garrison. The Executive Development for Directors of Family and MWR course offers a unique opportunity for Directors of Family and MWR to take the lead to shape the present and future in implementing the IMCOM 2025 and Beyond Campaign Plan and to be the touch-point for Soldiers and Families. In this course, the students will take a holistic approach to installation management as they use the Standard Garrison Organization to create strategies for integration of effort among the garrison directorates. Students will explore the macro environment (national political, social, and economic trends) and determine the impact on individual installations and Family and MWR operations. Students will have the opportunity to interact with the leaders from the Army Installation Management Command (IMCOM), and IMCOM G9 Family and MWR leaders for discussion of current issues and trends and future challenges that face Family and MWR programs. This course is required for all Directors of Family and MWR IAW (IMCOM Regulation 350-1, 6-4h). It is the capstone course for Family and MWR professionals.

Course Details: 

  • Hours of Pre-work/Homework:  14 hours of Pre-work / 10 hours of Homework
  • Duration: 80 hours (2 weeks)
  • IACET CEUs: 8.7 (10/10)
  • ACE Recommended Credits:  In the upper division baccalaureate degree category, 3 semester hours in Business Administration or Management (9/04)   (1/08) (1/11).

**NOTE**Credit cannot be received for both this course and the Marine Corps Senior Leader Course.

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Currently no scheduled classes

Course Description: The Executive Leadership and Management for Family and MWR Division Chief Course is a 9-day cross-functional resident course. It explores the breadth and depth of the Family and MWR environment, focusing on how Family and MWR Divisions interact to deliver customer-focused benefits to Soldiers and families. Students also learn effective strategies for leading and managing organizations responsive to change. The curriculum focuses on balancing the tension between long-term program goals and short-term political pressures. Topics include integrating the strategic plan, business plan, and business cases to support the IMCOM Annual Command Guidance, resource management, and program evaluation. The course uses a wide variety of instructional methods.  Students have the opportunity to interact with the IMCOM G9 and G9 Family and MWR program proponents for discussion of current issues and trends and future challenges that face Family and MWR programs.


Course Details:

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Currently no scheduled classes

Course Description: This classroom course is delivered onsite at installations. The course is designed to integrate new employees into the Family and MWR culture. The orientation explores Family and MWR’s purpose, impact and commitment to service excellence, the role of new team members in the organization’s mission, and how we impact the lives of Soldiers and Families. Course dates and times will vary by installation. Check with your local Directorate of Family and MWR (DFMWR) office or contact your local Service Culture Educator (SCE) for more information on course dates and times.

Course Details:

  • Target Audience:  All new Family and MWR employees
  • Duration: 4 -8 hours

Course Description:  This four-hour classroom course also provides an introduction to OPEX and satisfies the year-one training requirement. Taught onsite at garrisons and IMCOM headquarters, the classroom version provides the benefit of cross-functional team-building and networking opportunities. Learners develop and hand-in a written action plan for implementing learning.  Either the classroom or online OPEX course should be completed within a new employee’s first 30-90 days of employment. Contact your local Service Culture Educator for course schedule.

Course Description: The Programming and Special Events Course is designed for Family and MWR Managers and staff who design, develop, and deliver Family and MWR programs and events. The course includes instruction on conducting needs assessments, program design, and creative/out-of-the-box/Wow! Programming, building a program team, budgeting for programs and events, promotion, partnering for success, and measuring program success. Also included is the Tom Peter’s WOW Projects! methodology. This course includes evening and weekend homework assignments.

Course Details:

New Enrollment Instructions: If you are interested in this course, please work through your Chain of Command to notify your IMCOM Directorate Functional Integrator.

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Currently no scheduled classes

Course Description: Using a functional, interactive approach, students will experience the everyday life of a CRD, BOD, and/or BRD across various programs and situations.  This course covers topics including Financial Management, Communication, Personnel Management and Strategic Planning within the Community Recreation and Business Operations Division.  The course is intended for Recreation and Business Program Managers who possess the drive and desire to become Division Chiefs within the next five years.

Target Audience: Program Managers within the Community Recreation (CR) and Business Operations (BO) Divisions.


If you are interested in this course, please work through your Chain of Command to notify your IMCOM Directorate Functional Integrator.

#Section #DateTime
Currently no scheduled classes

Course Description: Workshops taught onsite at garrisons to support Family and MWR supervisors and managers in building and sustaining a culture of engaged and caring leaders. New workshops are delivered each Fiscal Year based on an assessment of Family and MWR manager’s needs. The workshops satisfy the annual customer service refresher training requirement. The Workshops will offer options for DFMWR’s to choose from, check with your garrison’s assigned Service Culture Educator (SCE) for additional information.

Course Details:

  • Target Audience: All garrison Family and MWR supervisors and managers; this course satisfies their annual customer service training requirement (IAW IMCOM Reg 350-1 and IMCOM Annual Operating Guidance).
  • Prerequisites: Family and MWR Orientation Course (Online), Operation Excellence—Customer Service Training Course (online or residential), Family and MWR Basic Management Course (online), and Introduction to the Family and MWR Delivery System (online)
  • Duration:  1-16 hours
  • IACET CEUs: to be determined (typically .4 to .5 units each year)
  • Duration:  check with your garrison’s assigned Service Culture Educator (SCE) for course dates and more information.

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