Virtual Classroom Courses

Course Description: The Virtual Course, Implementing the Family and MWR Delivery System provides the practical hands-on experience necessary to apply the Delivery System process in efficiently providing programs for Soldiers and Families at the Garrison. This five (5) week VIRTUAL course is designed to build knowledge, skills, and abilities required to assemble and develop successful high performing teams, analyze and interpret MIS reports, and identify and fill unmet needs in Family and MWR-DS programs using the Key Result Areas (KRAs). Finally, students will develop a plan to implement the delivery system process to meet their identified needs.

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites: Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training, and Introduction to the Family and MWR Delivery System (Online). 
• Duration: Live online sessions will be conducted once a week for five (5) weeks. Each session is two (2) hours in length. You’ll participate via the Defense Connect Online (DCO) platform plus a teleconference for audio.
• Estimated hours of Prework/Homework: 3 hours/week = 15 hours
• IACET CEUs:  1.8
• ACE Credit Recommendation: 2 semester hours in Operations Management, in the upper division baccalaureate degree category (07/2014).

Course Description: In this virtual classroom, students will explore the leaders role in evaluating a team’s performance against an effective high performance model, moving teams through the stages of team development, developing actions to overcome the five dysfunctions of a team, and analyzing the role team members play on a team in order to use their strengths in gaining a competitive edge for the organization and bolster team member commitment. Discover how this approach can unleash a team’s full potential and foster leader skills that support meaningful team improvement.

Goal: Learners will be able to recognize the characteristics of a high performing team, assess their dysfunctions and stage of development, and apply appropriate actions to move the team effectively through the stages of development and mitigate any dysfunctions.

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites: Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training, and Introduction to the Family and MWR Delivery System (Online).
• Duration: 2 DCO sessions (4 hours)
• IACET CEUs: 1.9

Course Description: In this workshop students will reframe the way they think about conflict. Most people hold beliefs and assumptions about the nature of conflict and how it will be resolved. You will learn to build a mental map that will serve as your guide for making moment-to-moment choices about how to better handle conflict situations and how to manage conflict between two of your team members. There are four (4) sessions for this course: Sessions 1 and 2 introduce self-mediation or conflict between you and someone else. Sessions 3 and 4 introduce managerial mediation or conflict between two of your team members.

Course Details:

• Target Audience: Family and MWR Program Managers; although all Family and MWR Employees are encouraged to take this workshop.
• Prerequisites: Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training,  Introduction to the Family and MWR Delivery System (Online), and Managing Workplace Conflict (Necessary Knowledge)
  
• Duration: Live online sessions will be conducted twice a week for two (2) weeks. Each session is two (2) hours in length. We will use the Adobe Connect platform to deliver virtually plus teleconference for audio.
• IACET CEUs: 0.7

Course Description: The NAF Internal Controls course is a four (4) week virtual classroom course designed to provide program managers with the knowledge and skills to effectively apply methods of control in everyday program management.  During this course we will review the effective methods of control in everyday management of programs and review the internal Control Process in accordance with established laws and regulations.  Students will examine various standards and policies to deter fraud, waste and abuse, and assess risks to protect assets.  As a result of taking this course, students will be able to select and apply the appropriate techniques, tools, devices, checks, and balances to ensure “what should happen or should not happen/ does or does not happen” during day-today operations.

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites: Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training and Introduction to the Family and MWR Delivery System (Online).
• Duration: 8 hours/4 weeks (4 DCO Sessions)
• Estimated number of Pre-work and Homework hours: 22 hours
• IACET CEUs: 2.9
• ACE Recommended Credits: In the upper division baccalaureate degree category, 1 semester hour in Financial Management, Auditing.

Course Description:

In this eight (8) week virtual classroom, students explore non-appropriated fund (NAF) personnel management processes focusing on how Family and MWR Program Managers hire and retain the best people and implement practices to maximize efficiency and productivity in their programs. Course content includes:

• Hiring: analyze the different generations of our workforce, the relationship to NAF hiring practice, and identify important job duties and highly qualifying criteria (HQC) in order to prepare for a strategic requirement discussion with HR;
• Selecting: review and develop a resume/interview matrix and identify best practices for checking references;
• Onboarding: create a realistic onboarding model and job standards;
• Managing Performance: give frequent feedback, evaluate performance and how to reward and discipline.
• Employee rights: review the manager’s responsibilities in relationship to Workers’ Comp and Equal Employment Opportunity (EEO).

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites: Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training, and Introduction to the Family and MWR Delivery System (Online).  
• Duration: Live online sessions will be conducted once a week for eight (8) weeks. Each session is two (2) hours in length. We will use the Adobe Connect platform to deliver virtually plus a teleconference for audio.
• Estimated hours to complete the course: 5 hours/week = 40 hours total
• IACET CEUs: 3.9
• ACE Credit Recommendation: 3 semester hours in Human Resources Management, in the upper division baccalaureate degree category (07/2014).

Course Description: Students will examine the various methods for acquiring goods and services needed to operate a non-appropriated fund (NAF) program in the most efficient, cost-effective manner and in accordance with established laws and regulations. Topics include Acquisition Planning, Specifications, Funding Sources, Procurement Methods, SNACS, Contract Monitoring and Close-out.

 Course Details:

• Target Audience: Family and MWR Program Managers or others whose duties include procurement for Family and MWR programs
• Prerequisites: Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training and Introduction to the Family and MWR Delivery System (Online).
• Duration: 8 hours/ 4 weeks (4 DCO Sessions)
• Estimated number of Pre-work and Homework hours: 18 hours
• IACET CEUs: 2.7
• ACE Credit Recommendation: 3 Semester hours in the upper division baccalaureate degree category in procurement and procurement management (9/2014)

Course Description: Situational Leadership II (SLII) is a model for developing individuals, over time, so they can reach their highest level of performance on a specific goal or task. It is a process for helping individuals become self-motivated and self-directed. SLII is based on the relationship between an individual’s development level on a specific goal or task and the leadership style (direction and support) the leader provides. Effective leadership lies in matching the appropriate leadership style to the individual’s development level. Students will complete the Leadership Behavioral Analysis II (LBAII) online assessment that measures participant’s leadership style as it relates to flexibility and effectiveness. In this virtual classroom, students will:

1) Discover ways to open up communication–increase the frequency and quality of conversations about performance and development;
2) Help others develop competence and commitment;
3) Teach others how to provide their own direction and
4) Value and honor differences.

Course Details:

• Target Audience: Family and MWR Division Chiefs or those performing similar duties, Program Managers on a space available basis. This course is a prerequisite for the residential Leadership and Management for Division Chiefs courses.
• Prerequisites: Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training and Introduction to the Family and MWR Delivery System (Online).
• Duration: 6 hours (3 DCO Sessions)
• Estimated number of Pre-work and Homework hours: 6
• IACET CEUs: 1.2