Virtual Classroom Courses

Course Description: This two (2) week course is designed to strengthen the CYS Training Specialists’ ability to create an effective training program for staff and support and sustain quality curriculum and programming for children and youth. Students will examine their roles and responsibilities and develop a practical framework for integrating CYS program standards and tools, staff training and developmentally appropriate practice. Course content includes theories of situational leadership, adult learning, coaching, and emotional intelligence. Students will practice guiding curriculum design; modeling positive interactions between staff and parents; applying evaluation tools to address issues that affect quality, availability, and affordability; and mentoring staff to achieve program and individual goals.

Course Details:

• Target Audience: CYS Training Specialists.
• Prerequisites: Family and MWR Orientation Course (Online), Family and MWR Basic Management Course(Online) and Operation Excellence – Online or Classroom Customer Service Training.
  Recommended: CYS Space Census; CYMS; MAC Plan.
• Duration: 80 hours; 0800-1700 daily on Microsoft Teams. Cameras are required. Your instructor will email you instructions for how to access the Teams virtual classroom.
• IACET CEUs: 8.5
• ACE Recommended Credits: 3 semester hours in Organizational Behavior, Training and Development, or Coaching and Management in the  upper-division baccalaureate degree category.

The purpose of this lesson is to offer Installation Management leaders the opportunity to build coaching knowledge, skills, and abilities to assist team member to meet or exceed performance standards.  This workshop will define performance coaching and discuss coaching best practices in the frame work of Field Manual 6-22.  Leaders will practice the skills needed to determine the cause of the performance gap, select a coaching methodology that is a right fit for the individual situation, and develop a coaching plan.  These techniques help provide a more productive workforce by mitigating performance gaps before they are referred to Civilian Personnel for a Performance Improvement Plan. This lesson supports readiness through enhancing Army Civilian’s commitment to provide good stewardship of its resources and personnel. Coaching for Today aligns with the Army Leadership Requirements Model; specifically the competencies leads, develops, and achieves.

Employee Engagement:  The purpose of this lesson is to offer Installation Management leaders the opportunity to consciously make efforts to foster employee engagement and to acculturate an environment conducive to organizational success. Supportive and engaged leaders motivate, empower, challenge, respect, and listen to the workforce. Leaders can directly impact the engagement within the organization by focusing on communicating, developing, motivating and empowering their team. This lesson will explore techniques that leaders can use to create a more dedicated and positive workforce. It also supports readiness through enhancing Army civilian’s commitment to provide good stewardship of its resources and personnel. Employee engagement aligns with the Army Leadership Requirements Model specifically the Character attribute and Leads competency.

Employee Performance Plans:  The purpose of this virtual classroom course is for managers to learn how to use the OPM Eight-Step Process to develop employee performance plans. Participants will determine work unit accomplishments, individual accomplishments, and convert accomplishments into performance elements. participants will gain knowledge in the three federally-defined types of performance elements. After developing work unit and individual measures and standards, participants will learn how to monitor and check their employees’ performance and help guide them in their path to performance excellence.

Course Description: This 10-day virtual course will take Division Chiefs who possess the drive and desire to become DFMWRs in the next five years to the next level.  The course covers topics including strategic planning/communication, financial management, NAF major/minor construction, and personnel management.  Using a functional, interactive approach, students will experience the everyday life of a DFMWR across various multi-divisional scenarios.

This course will be delivered in a distance learning format, to include live virtual sessions. Dates/times of live virtual sessions are TBD. Enrollment instructions will be sent to IMCOM Directorates for DFMWRs to nominate students to attend.

Course Details:

• Target Audience: Sitting, experienced Family and MWR Division Chiefs, including ACS Directors, CYS Coordinators, Business Operations Division Chiefs, Recreation Division Chiefs (BRD included), and NAF Support Division Chiefs, or persons performing similar duties are the target audience.
• Prerequisites: Welcome to Family and MWR Orientation Course (Online), Family and MWR Basic Management Course(Online), Operation Excellence – Online or Classroom Customer Service Training, Applied Financial Planning Suite (Online) (Income Statement Analysis; Breakeven Analysis; Retail Sales Accountability;Forecasting); Entering Budgeting Data into Financial Management Budget System (FMBS) (Online), and Family and MWR Budgeting Process (Online) are required prior to being selected.
• Duration: 10 Days Virtual
• IACET CEUs: TBD
• ACE Recommended Credits: TBD, upper division baccalaureate degree category.

Course Description: The purpose of this lesson is to offer Installation Management leaders the opportunity to determine and reflect upon effective and ineffective practices of prioritizing work for themselves and for their subordinates. This virtual workshop will provide techniques that leaders can use to create a more productive workforce and manage competing priorities that lead to a more engaged and less stressed workforce environment. This lesson supports readiness through enhancing Army Civilian’s commitment to provide good stewardship of its resources and personnel. Managing Competing Priorities aligns with the Army Leadership Requirements Model; specifically, the intellect attribute and achieves competency.

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites: Family & MWR Orientation Course (online), Family & MWR Basic Management Course (Online), and Operation Excellence – Online or Classroom Customer Service Training.
• Duration: 3 hours
• Estimated number of Pre-work and Homework hours: 1.5 hours. This includes pre-work assignment, post-course assignment (Summative Assessment) and survey.
• IACET CEUs: 0.5

Course Description: In this workshop students will reframe the way they think about conflict. Most people hold beliefs and assumptions about the nature of conflict and how it will be resolved. You will learn to build a mental map that will serve as your guide for making moment-to-moment choices about how to better handle conflict situations and how to manage conflict between two of your team members. There are five (5) sessions for this course.

PreWork:  Online Managing Workplace Conflict: Necessary Knowledge course
PreWork: Online CDP-I Individual Assessment

Session 1:  CDP-I De Brief (Virtual)
Sessions 2 and 3: Self mediation or conflict between you and someone else (virtual)
Sessions 4 and 5: Managerial mediation or conflict between two of your team members (virtual)

Course Details:

• Target Audience: Family and MWR Program Managers; although all Family and MWR Employees are encouraged to take this workshop.
• Prerequisites: Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), and Operation Excellence – Online or Classroom Customer Service Training.  
  
• Duration: 5 live online sessions will be conducted over a three (3) week period. Each session is two (2) hours in length. We will use the A365 Teams platform to deliver virtually plus teleconference for audio.
• IACET CEUs: 1.1

Course Description: In this four (4) session virtual course, students will examine the various methods for acquiring goods and services needed to operate a non-appropriated fund (NAF) program in the most efficient, cost-effective manner and in accordance with established laws and regulations. Topics include Acquisition Planning, Statements of Work, Procurement Methods, Contract Monitoring and Close-out.

Course Details:

• Target Audience: Family and MWR Program Managers or others whose duties include procurement for Family and MWR programs
• Course Prerequisites: Family & MWR Orientation Course (Online), Family and MWR Basic Management Course (Online), and Operation Excellence – Online or Classroom Customer Service Training.
• Length of Course: 10 hours total in four 2.5-hour sessions (two sessions per week). 
• Time Requirement: 20 hours total, including approximately 2 hours of pre-work assignments, 10 hours for the live online sessions, and approximately 8 hours for research and homework assignments between sessions.
•  Course Methodology:  This is a virtual course requiring students to communicate synchronously with instructors and fellow students using features such as audio, video, text chat, interactive whiteboard, and application sharing.
•  Equipment: Computer with audio capability (microphone plus speakers or headphones), Army 365 Microsoft Teams account, Common-Access Card (CAC) and Internet access that is on the Army network (on the installation or via VPN). A video camera is highly recommended for the best learning experience in Microsoft Teams.
• ACE College Credit Recommendation: In the lower-division baccalaureate/associate degree category, 3 semester hours in procurement management. (Aug 2020)
• IACET Continuing Education Units (CEUs): 1.6 (June 2022)

Please contact the course manager, Rebecca Strawn [rebecca.l.strawn.naf@army.mil] if you have any questions.

Course Description: This course provides the practical hands-on experience necessary to recognize and apply financial management processes required to successfully operate a non-appropriated fund (NAF) program. This Virtual Course will apply Family and MWR financial management processes to increase student proficiency in Interpreting regulations and operating guidance, analyzing income statements, calculating and identifying labor and other operating expenses, and formulating an annual operating budget (AOB).

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites: Family & MWR Orientation Course (Online), Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training. Also recommended: Applied Financial Planning Suite  (Income Statement Analysis; Breakeven Analysis; Forecasting);  Family and MWR Budgeting Process (Online); Entering Budget Data into Financial Management Budget System (FMBS) (Online).
• Duration: 20 hours total in eight 2.5-hour sessions (either in two sessions per week over four weeks, or in four sessions per week over two weeks).
• Total Time Requirement: 40 hours total, which includes virtual class time of approximately 20 hours (2.5 hours in each session for 8 sessions) and pre-/post-session assignments which require an additional 20 hours (two to three hours/session).
• Course Methodology:  This is a virtual course requiring students to communicate synchronously with instructors and fellow students using features such as audio, video, text chat, interactive whiteboard, and application sharing.
• Equipment: Computer with audio capability (microphone plus speakers or headphones), Army 365 Microsoft Teams account, Common-Access Card (CAC) and Internet access that is on the Army network (on the installation or via VPN). A video camera is highly recommended for the best learning experience in Microsoft Teams.
• IACET CEUs: 3.3 (11/2022)
• ACE Recommended Credits: 3 semester hours in Financial Budgeting (08/2020), upper-division baccalaureate degree category.

Course Description: The NAF Internal Controls course is a Virtual Course designed to provide program managers with the knowledge and skills to effectively apply methods of control in everyday program management.  During this course we will review the effective methods of control in everyday management of programs and review the internal control process in accordance with established laws and regulations.  Students will examine various standards and policies to deter fraud, waste and abuse, and assess risks to protect assets.  As a result of taking this course, students will be able to select and apply the appropriate techniques, tools, devices, checks, and balances to ensure “what should happen or should not happen/ does or does not happen” during day-to-day operations.

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites:  Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), and Operation Excellence – Online or Classroom Customer Service Training.  
• Duration: 4 online sessions will be conducted through Microsoft Teams. Your instructor will email you instructions for how to access the Teams virtual classroom. Each session is two (2) hours in length.
• Estimated number of Pre-work and Homework hours: 30 hours. This includes pre-work, weekly virtual sessions, research, and homework.
• IACET CEUs: 1.4
• ACE Recommended Credits: 1 semester hour in Financial Internal Control and Auditing (08/2020), upper-division baccalaureate degree category.

Course Description:

In this Virtual Course, students explore non-appropriated fund (NAF) personnel management processes focusing on how Family and MWR Program Managers hire and retain the best people and implement practices to maximize efficiency and productivity in their programs. Course content includes:

• Hiring: analyze the different generations of our workforce, the relationship to NAF hiring practice, and identify important job duties and highly qualifying criteria (HQC) in order to prepare for a strategic requirement discussion with HR;
• Selecting: review and develop a resume/interview matrix and identify best practices for checking references;
• Onboarding: create a realistic onboarding model and job standards;
• Managing Performance: give frequent feedback, evaluate performance and how to reward and discipline.
• Employee rights: review the manager’s responsibilities in relationship to Workers’ Comp and Equal Employment Opportunity (EEO).

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites: Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), and Operation Excellence – Online or Classroom Customer Service Training.  
• Duration: 20 hours total in eight 2.5-hour sessions (either in two sessions per week over four weeks, or in four sessions per week over two weeks).
• Estimated hours to complete the course: 40 hours total, which includes virtual class time of approximately 20 hours (2.5 hours in each session for 8 sessions) and pre-/post-session assignments which require an additional 20 hours (two or three hours/session).
• Course Methodology:  This is a virtual course requiring students to communicate synchronously with instructors and fellow students using features such as audio, video, text chat, interactive whiteboard, and application sharing.
• Equipment: Computer with audio capability (microphone plus speakers or headphones), Army 365 Microsoft Teams account, Common-Access Card (CAC) and Internet access that is on the Army network (on the installation or via VPN). A video camera is highly recommended for the best learning experience in Microsoft Teams.
• IACET CEUs: 3.6
• ACE Credit Recommendation: 3 semester hours in Human Resources Management, in the upper division baccalaureate degree category (08/2020).

Course Description: Using a functional, interactive approach, students will experience the everyday life of a CRD, BOD, and/or BRD across various programs and situations.  This course covers topics including Financial Management, Communication, Personnel Management and Strategic Planning within the Community Recreation and Business Operations Division.  The course is intended for Recreation and Business Program Managers who possess the drive and desire to become Division Chiefs within the next five years.

Target Audience: Program Managers within the Community Recreation (CR) and Business Operations (BO) Divisions.

Continuing Education Units (CEUs): 7.7 (02/2023)

ACE Recommended Credits:  3 semester hours in Recreation Management (09/2022); upper-division baccalaureate degree category.

If you are interested in this course, please work through your Chain of Command to notify your IMCOM Directorate Functional Integrator.

The purpose of this lesson is for IMCOM Leaders to explore conflict and its destructive as well as constructive effects on the organization.  The lesson will offer an in depth look on the root of conflict.  When the root of conflict is correctly identified, leaders have a better understanding of the true catalyst, which in turn leads to a more informed approach to conflict resolution.  Further, the lesson provides an overview of common responses to conflict.  Recognizing these responses will alert leaders to conflict more quickly, which in turns leads to faster and more effective resolution. Lastly, the lesson delivers a framework for conflict resolution.  These steps provide leaders with a practical, hands-on approach to resolving conflict within their organization.  Leaders will have the opportunity to practice the conflict resolution steps in class.  Ultimately, both the individual facilities as well as the organization at large, will benefit from skills learned and developed in this course as fewer conflicts and effective de-escalation techniques will result in more cohesive teams, increased productivity and a framework for modeling respect and inclusion.

This course provides Installation Management leaders the opportunity to utilize their business dynamics to plan for 1-year, 5-year, and 10-year projects for their program. The course will walk leaders through the steps necessary to make smart business decisions for their programs both short-term and long-term. This lesson supports readiness through enhancing Army Civilian’s commitment to provide good stewardship of its resources and personnel. Strategic Planning aligns with the Army Leadership Requirements Model; specifically the intellect attribute and achieves competency.

Technology Requirements: IMCOM Academy account, computer with access to the virtual classroom via the internet, a microphone, (a video camera is highly recommended).

Strengths Based Leadership:  The purpose of this workshop is to introduce Installation Management Leaders to a method of maximizing the efficiency, productivity, and success of their organization by focusing on and continuously developing the strengths of their team. At the heart of Strengths-Based Leadership is the belief that team members have more potential for growth building on their strengths instead of fixing their weaknesses. Strengths-Based organizations don’t ignore weaknesses, but rather, minimize the negative effects of those weaknesses.  This workshop builds on the foundation of hiring the Right People using Strengths Finders 2.0 from Managers Workshop I.  This workshop supports readiness through enhancing Army Civilian’s commitment to provide good stewardship of its resources and personnel. Strengths-Based Leadership aligns with the Army Leadership Requirements Model; specifically, the intellect attribute and develops competency.

Target Audience: Family and MWR Managers/Supervisors

Pre-requisites: Operation Excellence – Customer Service Online Training v3 Welcome to Family and MWR Orientation Course v3

Pre-Work: Multiple Readings and complete a Self-Assessment
Duration:   Two sessions/ 2.5 hours each
IACET CEUs: 0.8

In order to receive ACE Credit Recommendation and/or IACET CEUs, student must complete all course exercises, end of course survey, and obtain a 75% on post course assessment. To complete survey, go to transcript, click on course title, then see survey located on right.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.