The Installation Management Academy, MG Robert M. Joyce School for Family and MWR, a component of G-7 Installation Management Command for workforce learning and performance, is a vital force for driving business outcomes. Established in 1987 as a brick and mortar center for classroom training, today, the MG Robert M. Joyce School for Family and MWR also provides web-based instruction and performance support through its virtual campus available at www.imcomacademy.com with over 22,000 users. It is at the forefront in sustaining the Customer Service Program and automated Professional Development Program to both push and enable culture change across the enterprise. Additionally, the School provides support to the broader Family and MWR organization.
The Master Training Plan and the Professional Development Program (PDP) guidelines provide a competency based structured, progressive, and sequential approach to Family and MWR employee development and training. The School has a catalogue of more than 70 courses designed for a range of audiences from front-door staff to senior leaders. The School’s Learning Management System (LMS), first deployed in 2002, integrates central registration and course enrollment processes, web-based learning, a range of performance support tools and resources and collaborative forums.
Currently, 26 active courses receive college credit recommendations from the American Council on Education (ACE) and graduates are increasingly transferring them to colleges and universities to receive college credits. The School has also been accredited as an authorized provider by the International Association for Continuing Education and Training (IACET). As a result, the School is authorized to offer IACET Continuing Education Units (CEUs) for courses that qualify. Since the School was established, employees have completed over 60,000 courses in various Family and MWR program areas.
In 2009, the School was directed by the Command to develop a comprehensive, holistic Customer Service Program to create and sustain a customer service culture delineated in the new Employee and Customer Covenant. To support this covenant, twenty-eight Customer Service Coordinator (CSC) positions were strategically placed across garrisons to assist Directors of Family and MWR implement, monitor and sustain a standardized enterprise customer service program for Army Family and MWR. Currently sixteen CSC are positioned across the world.
The MG Robert M. Joyce School for Family and MWR is a link between the vision and goals of the enterprise and its employees by providing the knowledge and skills to enable employees to implement transformation initiatives. Through a centralized learning organization, employees receive an enterprise view and a cohesive Family and MWR brand message that encourages adoption and buy-in from the workforce.
The MG Robert M. Joyce School for Family and MWR relocated to a newly constructed facility on Fort Sam Houston, TX in July 2011 as a result of the Base Realignment and Closure (BRAC) Act of 2005. The new facility is also the home of the School of Installation Management. These two schools, together with the Installation Management Command Education Knowledge Center, form the Installation Management Academy located within the G-7 Directorate of the Installation Management Command.
Enable Garrisons to provide quality of life programs and services by developing and supporting the Family and MWR workforce through functionally specific training, career planning and performance solutions.
Premier Army civilian learning institution preparing Army Family and MWR Program professionals to consistently strengthen and sustain ready and resilient Soldiers and Families.
SMaC (Specific, Methodical, and Consistent):
- Determine and deliver the best learning solutions for all levels of the Family and MWR workforce.
- Invest in our team—the most important resource.
- Lead by example in delivering world-class customer service.
- Apply a standard Instructional Systems Design (ISD) Model to learning solutions.
- Concentrate training resources on our core residential classroom, virtual classroom, blended and online courses.
- Adhere to and maintain accreditation.
- Invest in technology as an enabler to learning and performance.
- Consider the possibilities—continue to innovate.
- Demonstrate measureable value.
- Promote a culture where the workforce can thrive in their jobs.
- Advocate for optimal investment in learning.
- Develop and Sustain the Family and MWR Workforce by providing high quality, results-driven residential classroom and virtual classroom training.
- Develop and Sustain the Family and MWR Workforce by providing high quality e-learning and just-in-time performance support. Provide Family and MWR Workforce with tools to enhance professional development.
- Remain a premiere Army Civilian Training Institution through rigorous quality assurance and evaluation practices, association with industry leaders and School for Family and MWR staff development.
- Sustain an enterprise-wide Customer Service Program for Family and MWR.