Operation Excellence – Classroom Customer Service Training, Part 2 – Application

Course Type: Residential
Course Code: rOX

Course Description:  Operation Excellence is Family and MWR’s standardized customer service training. Family and MWR is committed to providing service excellence to our Soldiers and Families that matches the quality of their service and sacrifice. That’s what Operation Excellence is all about – creating value for our customers through predictable, consistent and customer-focused service. Taught onsite at garrisons and IMCOM headquarters, the classroom version provides the benefit of cross-functional team-building and networking opportunities. Learners actively engage in course discussions, problem solving, and group practical exercises, self-assessing their mastery of the topics presented in this course. Learners develop an Action Plan which will be implemented back in the workplace. This four-hour classroom course satisfies the year one training requirement and should be completed within a new hire’s first 30-90 days of employment.  Contact your local Service Culture Training Instructor for course schedule.

Target Audience: All Family and MWR Team Members
Pre-requisites: Family and MWR Orientation (Online)
Pre-Work: Create a profile in the IMCOM Academy website
Duration: Four (4) hours

In order to receive ACE Credit Recommendation and/or IACET CEUs, student must complete all course exercises, end of course survey, and obtain a 75% on post course assessment. To complete survey, go to transcript, click on course title, then see survey located on right.


Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.


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