Operation Excellence (OPEX) Customer Service Training (local classroom)

Course Type: Residential
Course Code: rOX

Course Description:  This four-hour classroom course also provides an introduction to OPEX and satisfies the year-one training requirement. Taught onsite at garrisons and IMCOM headquarters, the classroom version provides the benefit of cross-functional team-building and networking opportunities. Learners develop and hand-in a written action plan for implementing learning.  Either the classroom or online OPEX course should be completed within a new employee’s first 30-90 days of employment. Contact your local Service Culture Educator for course schedule.


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