Managing Workplace Conflict

Course Type: Virtual
Course Code: vWC

Course Description: In this workshop students will reframe the way they think about conflict. Most people hold beliefs and assumptions about the nature of conflict and how it will be resolved. You will learn to build a mental map that will serve as your guide for making moment-to-moment choices about how to better handle conflict situations and how to manage conflict between two of your team members. There are five (5) sessions for this course.

PreWork:  Online Managing Workplace Conflict: Necessary Knowledge course
PreWork: Online CDP-I Individual Assessment

Session 1:  CDP-I De Brief (Virtual)
Sessions 2 and 3: Self mediation or conflict between you and someone else (virtual)
Sessions 4 and 5: Managerial mediation or conflict between two of your team members (virtual)

Course Details:

• Target Audience: Family and MWR Program Managers; although all Family and MWR Employees are encouraged to take this workshop.
• Prerequisites: Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), and Operation Excellence – Online or Classroom Customer Service Training.  
  
• Duration: 5 live online sessions will be conducted over a three (3) week period. Each session is two (2) hours in length. We will use the A365 Teams platform to deliver virtually plus teleconference for audio.
• IACET CEUs: 1.1