COMMUNICATION, COLLABORATION, AND TRUST WITHIN VIRTUAL TEAMS

By Courtney Boyd

Liberty University, School of Business
May 2021

 

Abstract

 

Virtual teams have gained much popularity within in the past 20 years, and the impacts of COVID-19 have only increased their popularity and usage within organizations. Virtual teams provide an organization to be adaptable, cut costs, and increase their knowledge base; however, virtual teams are not without their challenges. The purpose of this qualitative case study was to understand how leadership can impact virtual team performance through enhancing communication, collaboration, and trust. Through participant responses, three main themes were developed. These themes were issues with communication, communication and trust, and organizational culture. Two sub-themes within issues with communication were identified as availability and response time, and personal preference. These themes were shown to directly impact participants and their organizations.

 

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