Operation Excellence – Customer Service Online Training v3

Course Type: Self-Paced
Course Code: sOX

Course Description: Operation Excellence is Family and MWR’s standardized customer service training. Family and MWR is committed to providing service excellence to our Soldiers and Families that matches the quality of their service and sacrifice. OPEX online can be used as the initial Customer Service training for a new employee or as a FY refresher if it has not been taken at any other time.

NOTE**This course contains streaming video in all modules. We have received reports that the video is being blocked at some installations. If you are unable to load the videos contained in the course, please notify USArmy.IMCOM.Academy@mail.mil

Course Details:

  • Target Audience:  All Family and MWR employees
  • Duration:    4 hours
  • IACET CEUs: 0.4


In order to receive ACE Credit Recommendation and/or IACET CEUs, student must complete all course exercises, end of course survey, and obtain a 75% on post course assessment. To complete survey, go to transcript, click on course title, then see survey located on right.


Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

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