The Importance of Point of Sales Systems in Family and MWR Programs

A Point of Sales (POS) system is a computer based data entry system that Family and MWR programs use to capture orders, track participation, record data, and display and print receipts for goods or services rendered from Family and MWR facilities on any Army Garrison. It has the capability to perform multiple functions such as: calculating cash due for an order entered; recording method of payment; keeping track of cash, checks and credit card transactions in a cash drawer; creating hourly and daily sales records; recording daily cash shortage and overage; keeping track of menu items sold; tracking of program membership; tracking daily visits; and track membership swipes; and recording information on repeated customers. They are in place to add convenience, accuracy, and a time saver for daily program management and operation.

point_of_salePOS systems are important business equipment to Family and MWR programs. Most POS systems consist of a computer, monitor/touch screen, pole display screen, credit card terminal, and receipt printer. They are usually located in a visible place, often close to the front door of a Family and MWR facility. In a full service dining facility, they may be located in locations so as not to interfere with the ambience or the dining experience.

POS systems are configured specifically to a Family and MWR program’s exact operation specifications such as bowling, leisure travel, equipment rental, outdoor recreation, fitness, arts and crafts, skating, golf, child care, food and beverage. Based on program areas, user menus are set up according to program operation and procedures. All POS system transactions are processed independently and accounted by program financial codes.

A touch screen POS system is normally used in food and beverage service facility. A standard computer and monitor are used in other facilities.

Frontline employees use POS systems daily to provide Family and MWR customer fast and convenient services. Users login with user id and password, access system software; takes order or check availability for goods or services, process orders and collect appropriate form of payment to complete the transaction process.

Management logs into a back of the house system to review , research and manage POS activities and reports; financial, inventory, activity participation, balances, user audit logs, approve Daily Activity Reports,
and manage operations profits and losses. These are just few of the innovative ways Family and MWR program managers can benefit from the use of a POS system in their program.

POS systems are where the cash count begins. They are the data bank where creative ideas and innovative ways to programming customer focused activities are stored.

RecTrac, GolfTrac, HunTrac, Child and Youth Services Systems (CYMS) and WebTrac are the approved software for Family and MWR programs. These products fit the needs of Family and MWR service style and business.

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