FY18 Sustaining a Service Culture Managers Workshop

Course Type: Residential
Course Code: rSECCMW

Course Description: Workshops taught onsite at garrisons to support Family and MWR supervisors and managers in building and sustaining a culture of engaged and caring leaders. New workshops are delivered each Fiscal Year based on an assessment of Family and MWR manager’s needs. The workshops satisfy the annual customer service refresher training requirement. The FY18 Workshops will offer options for DFMWR’s to choose from, check with your garrison’s assigned Service Culture Educator (SCE) for additional information.

Course Details:

  • Target Audience: All garrison Family and MWR supervisors and managers; this course satisfies their annual customer service training requirement (IAW IMCOM Reg 350-1 and IMCOM FY18 Annual Operating Guidance).
  • Prerequisites: Family and MWR Orientation Course (Online), Operation Excellence—Customer Service Training Course (online or residential), Family and MWR Basic Management Course (online), and Introduction to the Family and MWR Delivery System (online)
  • Duration:  1-16 hours
  • IACET CEUs: to be determined (typically .4 to .5 units each year)
  • Duration:  check with your garrison’s assigned Service Culture Educator (SCE) for course dates and more information.

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