FY17 Sustaining a Service Culture Managers Workshop

Course Type: Residential
Course Code: rSECCMW

Course Description: This four-hour workshop is taught onsite at garrisons to support Family and MWR supervisors and managers in building and sustaining a world-class customer service culture. New workshops are designed each Fiscal Year based on a needs assessment of Family and MWR managers. The workshops satisfy the annual customer service refresher training requirement. The FY17 Workshop will be the new “OPEX for Leaders” course which will be a required course for all IMCOM leaders.

Course Details:

  • Target Audience: All garrison Family and MWR supervisors and managers; this course satisfies their annual customer service training requirement (IAW IMCOM Reg 350-1 and IMCOM FY17 Annual Operating Guidance).
  • Prerequisites: Family and MWR Orientation Course (Online), Operation Excellence—Customer Service Training Course (online or residential), Family and MWR Basic Management Course (online), and Introduction to the Family and MWR Delivery System (online)
  • Duration: 4 hours
  • IACET CEUs: to be determined (typically .4 to .5 units each year)
  • Duration: Planned for launch in January 2017; check with your garrison’s assigned Service Culture Educator (SCE) for course dates and more information.

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