Operation Excellence – OPEX Customer Service (Virtual Classroom)

Course Type: Virtual
Course Code: vOX

Course Description: Introduce new IMCOM team members to the IMCOM Customer Pledge so that every employee has the opportunity to develop a personalized action plan that exhibits standards of excellence in customer service. This workshop is an opportunity to educate employees about how customer service fits into our Army culture, gain a greater appreciation for the challenges of our customers and how IMCOM is a culture of service. Taught in A365 Microsoft Teams, learners engage in course discussions, problem solving and breakout group exercises. Learners also develop an Action Plan which will be implemented back in the workplace. This three (3) hour virtual class, satisfies the year one training requirement and should be completed within a new hire’s first 30-90 days of employment. Please contact your Service Culture Training Instructor to assist with enrollment.

Technology Requirements: IMCOM Academy account, computer with access to the virtual classroom via the internet, a microphone, (a video camera is highly recommended).

Target Audience: All Family and MWR Team Members
Pre-requisites: Family and MWR Orientation (Online)
Duration: Three (3) hours
IACET CEUs: 0.4


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