Sixty-three percent (63%) of respondents of the 2014 Program Managers’ Training Needs Assessment identified Conflict Management as a skill that would most benefit you in performing your job.
In this workshop students will reframe the way they think about conflict. Most people hold beliefs and assumptions about the nature of conflict and how it will be resolved. You will learn to build a mental map that will serve as your guide for making moment-to-moment choices about how to better handle conflict situations and how to manage conflict between two of your team members.
The four sessions for this course are:
- Session 1 and 2: Self mediation or conflict between you and someone else (using DCO & phone during scheduled class time); duration: 2.5 hours.
- Sessions 3 and 4: Managerial mediation or conflict between two of your team members (using DCO & phone during scheduled class time); duration: 1.5 hours and 2 hours respectively.
Prerequisiste: Managing Workplace Conflict: Necessary Knowledge (taken online).
Excellent course that offered real-time solutions to real-time challenges experienced in the workplace.